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FAQ'sSign Up ProcessWhat are the benefits of signing up?

Signing up with us gives you a variety of benefits including –

  • On Sign up you will get Rs 100 free as a bonus.
  • You will be able to track all your orders.
  • You will receive all the updates and notifications before the new customers.
  • You will not be asked to provide your personal details every time you make a new purchase with us.

How can I sign up?

Signing up with Big Stack is simple. Go on Login | Signup > Create Account > Sign Up. In the process, you are required to provide your correct personal details to enjoy the benefits that Big Stack provides to its signed up customers. However, if you already have an account, you can simply log in and enjoy shopping.

What are the sign up options?

Big Stack provides you different sign up options. As a new customer, you can sign up using your Google account, Facebook account or through your email. You simply have to select the option most suited in your case and your sign up is just a few minutes away.

Is it necessary to sign up for making a purchase?

It is not mandatory to sign up for making a purchase with us. You can always visit the website and make purchase as a guest. However, to enjoy our exciting offers and discounts, it is beneficial for you to sign up. You will receive all the latest updates from Big Stack once you sign up. Plus you also enjoy certain benefits which only a member gets, like sign up bonus, referral program rewards, update on new arrivals, new offers, etc.

What information do I get under My Account section?

My Account holds all your information that you provide to us at the time of signing up. It gives you access to –

  • View your orders
  • Cancel your orders
  • Edit your personal details like, add/edit addresses, contact details, etc.
  • Change your password
  • Initiate a return/refund of your order
  • Provide feedback and reviews on products and services
  • You get details on your referral rewards

OrdersHow do I know if my order has been confirmed?

After you are done making a purchase with us, a confirmation e-mail and SMS will be sent to you from our side. Apart from the confirmation of your purchase, we will also provide you with other necessary order details ensuring that your order has been confirmed.

Can I buy multiple products in a single order?

Of course, you can! You can add multiple products to your cart and confirm them all in a single order. You will be required to pay the total amount of all the products against your order.

How can I check the status of my orders?

Go to My Account My Orders and you can get all the details of the order placed by you. For any delayed delivery, you can check on us for help by calling at: (email) v (phone)

Returns and RefundsTill when can I return a product?In any case, if you wish to return or exchange a product, you can do the same within 15 days of receiving your order. We do not charge any extra money from our customers for returning a product. For details on return and refund, please visit our page on “Reurn and Refund Policy”
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